fj999 Privacy Policy

1 About This Policy

This Privacy Policy ("Policy") is issued by fj999 ("fj999", "we", "us", "our") and applies to all personal data collected through the fj999.io website and any associated mobile-optimised interfaces, applications, or services (collectively, the "Platform"). This Policy should be read alongside the fj999 Terms & Conditions, which are incorporated herein by reference.

fj999 operates as an online casino and sports betting platform serving players primarily located in Bangladesh. In providing those services, fj999 acts as the data controller in respect of personal data collected from players and prospective players. Where fj999 engages third-party processors to handle data on its behalf, those processors are bound by appropriate contractual obligations to protect your information.

This Policy is written in English. In the event of any conflict arising from translation or interpretation into another language, the English version shall prevail. The effective date of this Policy is January 2026. The version history is maintained internally by fj999 and is available upon written request to the fj999 support team.

2 Data We Collect

fj999 collects and processes the following categories of personal data in the course of providing its services:

2.1 Identity & Contact Data

• Full legal name as it appears on official government-issued identification.
• Date of birth (used to verify compliance with the 21+ age requirement).
• Nationality and country of residence.
• Email address and mobile phone number used for account registration and communication.
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna) and postal code.

2.2 Verification Documents

• Copies of government-issued photo identification (National ID card, passport, or driving licence).
• Proof of address documents where required for enhanced verification.
• Source-of-funds documentation requested in connection with anti-money laundering obligations.

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts in BDT (৳), timestamps, and payment method references (bKash, Nagad, Rocket, Upay, bank transfer).
• Wagering history, game session data, bet amounts, and outcomes.
• Bonus activity, including bonus claims, wagering progress, and bonus settlements.
• Payment method identifiers (mobile wallet numbers or masked bank account references) — fj999 does not store full payment credentials.

2.4 Technical & Usage Data

• IP address, device type, operating system, browser type and version.
• Session start and end times, pages visited, features used, and navigation patterns within the Platform.
• Geolocation data at the city or region level (not precise GPS coordinates).
• Error logs and crash reports generated by your device's interaction with the Platform.

2.5 Communications Data

• Records of customer support interactions via live chat or email, including the content of those communications.
• Feedback, complaints, and dispute submissions made through any fj999 communication channel.
• Marketing preference records, including opt-in and opt-out history.

3 How We Collect Your Data

fj999 collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically via cookies, server logs, and similar technologies when you access and interact with the Platform.
• Third-party sources: Identity verification data received from certified KYC (Know Your Customer) service providers. Transaction confirmation data received from payment processors such as bKash, Nagad, Rocket, and Upay. Fraud prevention signals from risk-assessment partners.

Where fj999 receives data from third-party sources, those providers are required to confirm that they have obtained the data lawfully and that sharing it with fj999 is permitted under applicable law.

4 How We Use Your Data

fj999 uses the personal data it collects for the following specific purposes:

fj999 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate lawful basis for such processing.

5 Legal Basis for Processing

fj999 processes personal data on the following legal bases:

• Contract performance: Processing necessary to register your account, verify your identity, process transactions, and provide the Services you have requested.
• Legal obligation: Processing required to comply with anti-money laundering legislation, age verification obligations, tax reporting requirements, and instructions from competent regulatory or law enforcement authorities.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and internal analytics, where those interests are not overridden by your privacy rights.
• Consent: Processing for optional marketing communications and non-essential cookies, where you have given explicit and freely withdrawable consent. You may withdraw consent at any time by contacting fj999 support or adjusting your account communication preferences.

6 Sharing Your Data

fj999 does not sell your personal data. fj999 may share your data with the following categories of recipient only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — to process deposits and withdrawals on your behalf.
• Identity verification providers: Certified KYC and document verification services engaged to verify your identity and age in accordance with fj999's compliance obligations.
• Game content providers: Studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt — these providers receive limited technical session data necessary to deliver and settle game rounds. They do not receive your full identity profile.
• Fraud prevention and security vendors: Third-party services that assist fj999 in detecting and preventing fraud, money laundering, and unauthorised account access.
• Legal and regulatory authorities: Where fj999 is required by law, court order, or competent regulatory authority to disclose personal data, it will do so in compliance with applicable legal procedures. fj999 will endeavour to notify you of any such disclosure where legally permitted to do so.
• Professional advisors: Lawyers, auditors, and accountants acting in their professional capacity and bound by confidentiality obligations.

All third-party processors engaged by fj999 are required to implement appropriate technical and organisational security measures and to process personal data only on fj999's documented instructions.

7 Cookies & Tracking Technologies

fj999 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit fj999.io. The following categories of cookie are used:

• Strictly necessary cookies: Essential for the Platform to function. They enable core features such as session management, login authentication, and security. These cookies cannot be disabled without significantly impairing the Service.
• Functional cookies: Used to remember your preferences (such as language settings) and personalise your experience on the Platform.
• Analytics cookies: Used to collect aggregated, anonymised information about how players navigate and interact with the Platform, allowing fj999 to identify areas for improvement. No individual player is identified through analytics data.
• Marketing cookies: Used only where you have given explicit consent to receive personalised promotional communications. These cookies help fj999 measure the effectiveness of marketing campaigns. You may withdraw consent at any time.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use core Platform features, including logging into your account.

8 Data Security

fj999 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and fj999 servers.
• Encryption of sensitive data fields (including identity documents and payment references) at rest in the fj999 database.
• Role-based access controls ensuring that fj999 staff can access personal data only to the extent required to perform their specific job functions.
• Regular internal security audits and penetration testing to identify and remediate vulnerabilities.
• Segregation of player funds from fj999 operational funds, with player balances held in dedicated accounts.
• Intrusion detection systems and 24/7 monitoring of fj999 infrastructure.

While fj999 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying fj999 immediately if you suspect any unauthorised access to your account.

9 Data Retention

fj999 retains personal data for as long as is necessary to fulfil the purposes described in this Policy or to meet applicable legal retention obligations. The following indicative retention periods apply:

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

10 Your Rights

Subject to applicable law, you hold the following rights in relation to the personal data fj999 holds about you:

• Right of access: You may request a copy of the personal data fj999 holds about you, together with information about how it is processed.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to fj999's overriding legal retention obligations.
• Right to restrict processing: You may request that fj999 restricts the processing of your data in certain circumstances, such as while a rectification request is being assessed.
• Right to data portability: Where processing is based on your consent or contract performance, you may request that your personal data be provided to you in a structured, commonly used, and machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including profiling for marketing purposes. fj999 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the fj999 support team. fj999 will respond to all data rights requests within 30 days of receipt. Where a request is complex or numerous, fj999 may extend this period by a further 30 days, in which case you will be notified of the extension and the reason for it.

fj999 will not charge a fee for processing data rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied.

11 Children & Minors

fj999 does not knowingly collect personal data from any person under the age of 21. The fj999 platform is strictly intended for adults aged 21 and above. If fj999 discovers or is notified that it has collected personal data from a person under 21 years of age, it will immediately suspend the associated account, delete the personal data in question to the extent not required by law, and report the matter as required by applicable child protection obligations.

If you believe that a minor has registered on fj999 or that fj999 holds data relating to a person under 21, please contact the fj999 support team immediately so that the matter can be investigated and resolved.

12 Third-Party Links

The fj999 platform may contain references to third-party services such as game providers (Pragmatic Play, Evolution Gaming, Spribe, etc.) and payment partners (bKash, Nagad, Rocket, Upay). Whilst fj999 takes care in selecting partners with appropriate data protection standards, fj999 is not responsible for the privacy practices of those third parties. Where you interact directly with a third-party service interface (for example, completing a bKash transaction through the bKash app), the privacy policy of that third party governs the handling of data within their own environment.

fj999 encourages you to review the privacy policies of any third-party service you interact with in connection with your use of fj999.

13 Amendments to This Policy

fj999 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, fj999's data practices, or the services offered on the Platform. Where changes are material, fj999 will notify registered players via email and/or a prominent notice on fj999.io at least 7 days before the revised Policy takes effect.

Your continued use of the fj999 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you should cease using the Platform and may request account closure by contacting fj999 support.

The date at the top of this Policy ("Effective: January 2026") will be updated each time a new version is published. We recommend reviewing this Policy periodically to stay informed of how fj999 handles your personal data.

14 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about fj999's data practices, please contact the fj999 support team. Our team is available 24 hours a day, every day of the year, and aims to respond to all privacy-related enquiries within 5 business days.

Contact: support@fj999.io (plain text — not a clickable link)

If you are not satisfied with fj999's response to a privacy complaint, you may have the right to escalate the matter to a relevant data protection supervisory authority. fj999 will cooperate fully with any such authority in the investigation and resolution of complaints.