Responsible Gaming
at fj999
At fj999, we believe that gaming should always be an enjoyable, controlled experience. This page explains the tools, resources, and policies we have in place to help every player in Bangladesh stay in control, play within their means, and seek help if gambling ever stops being fun.
Player Protection Tools
Stay in Control at Every Step
fj999 provides a comprehensive suite of responsible gaming tools that are available to every registered player, free of charge and effective immediately upon request. You are always in the driver's seat.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your fj999 account. Once a deposit limit is active, it cannot be increased until a mandatory 24-hour cooling-off period has elapsed — giving you real, meaningful protection against impulse decisions. Limits can be lowered at any time with immediate effect.
Session Time Limits
Choose how long your gaming sessions can last. When your pre-set session time is reached, fj999 will alert you and, if you have enabled hard session limits, log you out automatically. Keeping track of time is one of the simplest and most effective ways to ensure gaming stays recreational rather than compulsive.
Time-Out / Cool-Off
If you feel you need a short break, you can activate a time-out period of 24 hours, 48 hours, one week, or one month. During a time-out, your account is suspended and you will not be able to log in, deposit, or place bets. Your account balance is preserved and withdrawals remain accessible throughout the time-out period.
Self-Exclusion
For players who need a longer or permanent break, fj999 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. A self-exclusion is a firm commitment — once activated, it cannot be reversed before the chosen period ends. fj999 will also suppress any marketing communications to self-excluded players for the full duration.
Loss Limits
Set a ceiling on how much you are willing to lose over a given period — daily, weekly, or monthly. Once the loss threshold is reached, your ability to place further wagers is suspended for the remainder of that period. This tool is especially useful for players who want to enjoy fj999's cricket betting and casino games without risking more than they have planned.
Reality Check Reminders
Enable periodic on-screen pop-up reminders at intervals you choose — every 30 minutes, 1 hour, or 2 hours. Each reminder displays how long your current session has run and your net session result, giving you a clear, honest picture of your activity so you can make an informed decision about whether to continue playing or take a break.
Step-by-Step
How to Activate a Responsible Gaming Tool
Setting up any of fj999's responsible gaming features takes less than two minutes. All tools are accessible directly from your account settings once you are logged in. If you experience any difficulty, the fj999 support team is available around the clock to assist you.
Log In to Your fj999 Account
Visit fj999.io and log in using your registered username and password. Ensure you are using a secure, private network when accessing your account settings.
Navigate to Account Settings
Click on your profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu. On mobile, tap the hamburger menu and choose "My Account".
Select "Responsible Gaming"
Within your account settings, locate the "Responsible Gaming" tab. All available tools — deposit limits, session limits, time-out, self-exclusion, loss limits, and reality checks — are listed here in one place.
Choose Your Tool and Confirm
Select the tool you wish to activate, enter your preferred limit or exclusion period, and confirm your choice. For self-exclusion and time-out requests, a confirmation email will be sent to your registered address.
Contact Support If Needed
If you cannot access your account or require immediate assistance activating a self-exclusion, contact fj999 support directly. Our team can apply account restrictions on your behalf without delay.
Limit Reference
Available Limit Options
| Tool | Available Periods | Reversible? |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | 24-hr delay to increase |
| Loss Limit | Daily / Weekly / Monthly | 24-hr delay to increase |
| Session Time Limit | 30 min / 1 hr / 2 hr / Custom | Adjustable anytime |
| Reality Check | 30 min / 1 hr / 2 hr intervals | Adjustable anytime |
| Time-Out / Cool-Off | 24 hrs / 48 hrs / 1 week / 1 month | Not reversible early |
| Self-Exclusion | 6 months / 1 yr / 3 yrs / Permanent | Not reversible early |
Important: All responsible gaming limits apply across the entire fj999 platform — including casino games, live dealer tables, slots, cricket betting, and MT Live. There is no way to bypass an active limit by switching game category.
Requesting a self-exclusion or time-out through fj999 support will be actioned within 1 hour of receiving your request, any time of day or night. You do not need to wait for business hours.
Age Verification Policy
21+ Only — No Exceptions
Strict Age Requirement: fj999 is an adults-only platform. Every player must be aged 21 years or older to register, deposit, and play. This policy is non-negotiable and is enforced rigorously through our identity verification process.
Identity Verification
Every new fj999 account is subject to identity and age verification before withdrawals are processed and before bonus funds can be released. fj999 requires a government-issued photo ID — such as a Bangladesh National Identity Card (NID), passport, or driving licence — that clearly shows your name and date of birth.
Accounts where age verification cannot be completed will be suspended until verification is resolved. Any account found to belong to a person under the age of 21 will be permanently closed and all funds will be handled in accordance with fj999's Terms & Conditions and applicable legal obligations.
Protecting Minors at Home
If you share a device or computer with younger family members, we strongly encourage you to take steps to prevent minors from accessing gambling websites. Practical measures include logging out of your fj999 account after every session, using a strong and unique password that is not shared with others, enabling device-level parental controls, and keeping your phone or tablet in a secure location.
If you suspect that a minor has accessed fj999 or created an account, please contact our support team immediately so the matter can be investigated and resolved without delay.
Self-Assessment
Is Your Gaming Still Under Control?
Consider the following questions honestly. If you answer "yes" to two or more, we encourage you to use fj999's responsible gaming tools or speak to our support team.
If any of the above resonates with you, please reach out to the fj999 support team or use the self-exclusion tool. Help is available and there is no shame in asking for it.
Know the Warning Signs
Recognising Problem Gambling
Problem gambling can develop gradually and is not always obvious. Being aware of the early warning signs allows you — or someone you care about — to take action before the situation becomes serious. fj999 takes these signs seriously and is here to help.
Chasing Losses
Continuing to gamble after a losing session specifically to recover lost money is one of the most common and dangerous patterns associated with problem gambling. Each loss-chasing session typically increases the total financial damage rather than recovering it.
Losing Track of Time
Regularly losing track of how long you have been playing, missing meals, sleep, work, or social commitments because of gambling sessions, or feeling surprised at how much time has passed are indicators that gaming may be having an unhealthy influence on your daily life.
Emotional Distress
Using gambling as a primary way to cope with stress, anxiety, depression, loneliness, or boredom — rather than as a form of entertainment — is a warning sign. Gambling should never be a solution to emotional difficulties; it can make underlying problems significantly worse.
Withdrawal from Others
Withdrawing from family, friends, or social activities in order to spend more time gambling, or lying to loved ones about how much time or money you are devoting to gambling, are signs that the activity has moved from recreation to something more concerning.
Financial Strain
Gambling with money set aside for rent, food, utility bills, or other essential expenses; borrowing money to gamble; or accumulating debt as a result of gambling are serious financial warning signs that require immediate attention and professional support.
Inability to Stop
Repeatedly deciding to stop gambling or cut down and finding that you are unable to follow through — even when you are strongly motivated to do so — is a hallmark sign of gambling disorder. If this describes your experience, please contact fj999 support today.
Getting Help
You Are Not Alone — Help Is Available
If you feel that gambling has become a problem for you or someone close to you, the most important step is to reach out. fj999's support team is available 24 hours a day, every day of the year, and is trained to handle sensitive responsible gaming enquiries with discretion and compassion.
Our team can help you activate any of the responsible gaming tools described on this page, including immediate self-exclusion, and can provide guidance on next steps. We will never judge you for asking for help — in fact, we are proud to support the players who rely on fj999 and want to ensure the platform remains a safe space for everyone.
Contact fj999 Support
To request a responsible gaming tool, ask a question about your account, or speak with a member of our team about any gambling-related concern, please contact us via the following channel. Our response time for responsible gaming requests is prioritised at under 1 hour, regardless of time of day.
Email (plain text): support@fj999.io
When contacting us regarding a responsible gaming matter, please include your fj999 username and specify the tool or action you are requesting — for example, "Please activate a 6-month self-exclusion on my account" — so our team can process your request without unnecessary delay.
Responsible Gaming Commitment
fj999 is committed to being a responsible operator. We conduct regular reviews of player activity to identify patterns that may indicate problem gambling, and our team may proactively reach out to players who show signs of distress. We view responsible gaming not as a compliance obligation but as a fundamental part of our duty of care to the players who trust us with their business.
We will never knowingly allow a self-excluded player to re-register under a different account, and we will never market to a player who has requested exclusion or a time-out. These commitments are built into our operating procedures and are non-negotiable.
Quick Reference
Our Responsible Gaming Principles
- All players must be aged 21 or above — age is verified before withdrawals and bonus releases.
- Deposit, loss, and session time limits are available to every registered player at no cost.
- Time-out periods of up to one month can be activated immediately from account settings.
- Self-exclusion of up to permanent duration is available and enforced across the entire platform.
- Self-excluded players receive no marketing or promotional communications for the full exclusion period.
- Reality check reminders help players maintain awareness of their session duration and outcomes.
- fj999 support team members are trained specifically in responsible gaming protocols.
- All responsible gaming requests are treated as high priority and actioned within one hour.
- Player account activity is monitored for indicators of potential problem gambling behaviour.
- fj999 does not allow minors to register, deposit, or play under any circumstances.
- Financial data is handled securely — bKash, Nagad, Rocket, and Upay transactions are processed through the respective providers' secure infrastructure.
- This Responsible Gaming policy is reviewed and updated on a regular basis to reflect current best practice.
Friendly Reminder: Gambling should be treated as entertainment, not as a source of income. Always set a budget before you play, never gamble with money you cannot afford to lose, and take regular breaks to maintain perspective on your gaming activity.
If you are in financial difficulty as a result of gambling, please stop playing immediately and contact fj999 support to activate a self-exclusion. Your account balance will remain accessible for withdrawal even during a self-exclusion period.
Play Smart, Play Safe with fj999
Responsible gaming is the foundation of everything fj999 does. If you are ready to explore the platform, our casino games, cricket betting markets, and slots are all here whenever you feel good about playing. If you have questions first, our FAQ page and support team are ready to help.